Refund policy

30-Day Return Policy for Flora Herbal Infusions

At Flora Herbal Infusions, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we offer a 30-day return policy to ensure your satisfaction. Please review the following guidelines for returning your Flora Herbal Infusions products:

Conditions for Returns:

All returns must be initiated within 30 days of the original purchase date.
The item must be unused and in the same condition as received.
The item must be in its original packaging.
How to Initiate a Return:

Contact our customer service team at sales@nsherbsco.com to request a return authorization.
Provide your order number and the reason for your return.
Return Process:

Once your return request is approved, you will receive a return authorization along with instructions on how to return the item.
Pack the item securely in the original packaging (if possible) and include any accessories or documentation that came with the product.
Ship the item back to us using a trackable shipping method.
Once we receive the returned item, we will inspect it to ensure it meets our return policy conditions.
If the return is approved, we will process a refund to your original payment method within 3-5 business days.
Exclusions:

Shipping fees are non-refundable unless the return is due to a mistake on our part.
We do not accept returns on opened or used products unless they are damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

Contact Us:
If you have any questions or need assistance with your return, please contact our customer service team at sales@nsherbsco.com

Thank you for choosing Flora Herbal Infusions. We appreciate your business and are committed to providing you with the highest quality products and service.